Australian GovernmentStudy Australia

Telephone Betting Clerks

Telephone Betting Clerks record and process customer bets and account details over the telephone for horse and dog racing, and other sports events. They may work in call centres.

What the job involves

  • Records and enters bets, debiting credit and bank accounts electronically

  • Records and enters bets electronically and in transaction ledgers

  • Issues electronic tickets and prepares summaries of transactions

  • Monitors amounts of money placed on race entrants

  • Checks details and numbers on winning betting tickets against those in electronic records, and pays out money on winning tickets

  • Verifies the identity and account balances of betting agency customers

  • Answers betting inquiries over the telephone, via email and in person

  • May work in a call centre