Telemarketers

Telemarketers telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.

What the job involves

• Working from scripts and lists of contacts to promote goods and services by telephone

• Creating interest in goods and services, and seeking a sale or agreement to see sales representatives

• Arranging processing and despatch of goods and services, information kits and brochures to customers

• Arranging appointments for sales representatives

• Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer

• Reporting competitor activities and issues raised by contacts for attention by managers

• Maintaining statistics of calls made and successes achieved

• Submitting periodic reports on telemarketing activities and results

• May work in a call centre