Australian GovernmentStudy Australia

Switchboard Operators

Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

What the job involves

  • Operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls

  • Responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties

  • Investigating operating system problems and informing maintenance services

  • Alerting emergency services when required

  • Recording details and determining charges for designated types of calls

  • May monitor the efficiency of systems and maintain service sampling records