Retail Supervisors

Retail Supervisors supervise and coordinate the activities of retail sales workers.

What the job involves

• Ensuring that customers receive prompt service and quality goods and services

• Responding to customers' inquiries and complaints about goods and services

• Planning and preparing work schedules and assigning staff to specific duties

• Interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances

• Instructing staff on how to handle difficult and complicated sales procedures

• Examining returned goods and deciding on appropriate action

• Taking inventory of goods for sale and ordering new stock

• Ensuring that goods and services are correctly priced and displayed

• Ensuring safety and security procedures are enforced