Receptionists

Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

What the job involves

• Greeting and welcoming visitors, and directing them to the appropriate person

• Arranging and recording details of appointments

• Answering inquiries and providing information on the goods, services and activities of the organisation

• Answering, connecting and transferring telephone calls

• Receiving and resolving complaints from clients and the public

• Receiving and distributing correspondence, facsimile messages and deliveries

• Maintaining the reception area

• Advising on and arranging reservations and accommodation

• May perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying