Receptionists (General)

Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

What the job involves

• Greets and welcomes visitors, and directs them to the appropriate person

• Arranges and records details of appointments

• Answers inquiries and provides information on the goods, services and activities of the organisation

• Answers, connects and transfers telephone calls

• Receives and resolves complaints from clients and the public

• Receives and distributes correspondence, facsimile messages and deliveries

• Maintains the reception area

• Advises on and arranges reservations and accommodation

• May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying