Australian GovernmentStudy Australia

Railways Assistants

Railways' Assistants assist with operating and maintaining facilities at railway stations by updating platform indicators showing train times and destinations, collecting and checking passenger tickets, giving signals for train departures, and cleaning station facilities.

What the job involves

  • Answers questions from passengers

  • Assists passengers with large luggage, pushchairs and prams

  • Helps people with special needs, such as wheelchair users

  • Check tickets and makes sure people are in the correct place to catch their train

  • May give signalling instructions to train drivers and may clean the station and platform area

  • May assist in the ticket selling office and provide travel information to passengers