Medical Receptionists

Medical Receptionists greet patients and other clients in health facilities, such as clinics, practices, centres or surgeries, and respond to personal, telephone, and written inquiries and requests.

What the job involves

• Greets and welcomes patients and visitors, and directs them to the appropriate person

• Arranges and records details of appointments

• Locates patient files

• Answers inquiries and provides information on the goods and services of the organisation

• Answers, connects and transfers telephone calls

• Receives and resolves complaints from clients and the public

• Receives and distributes correspondence, facsimile messages and deliveries

• Maintains the reception area

• Advises on and arranges reservations and accommodation

• May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying