Information Officers

What the job involves

• Answering inquiries about goods and services, and providing information about their availability, location, price and related issues

• Responding to inquiries about problems and providing advice, information and assistance

• Recording information about inquiries and complaints

• Referring complex inquiries to team leaders or expert advisers

• Issuing relevant forms, information kits and brochures to interested parties

• Accessing and operating computer network systems and communication systems such as public address and paging systems

• May refer inquiries to other sources