ICT Support Technicians

ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

What the job involves

• Determining software and hardware requirements to provide solutions to problems

• Responding to inquiries about software and hardware problems

• Adapting existing programs to meet users' requirements

• Installing and downloading appropriate software

• Ensuring efficient use of applications and equipment

• Implementing computer networks

• Designing and maintaining web sites

• Repairing and replacing peripheral equipment such as terminals, printers and modems

• May work in a call centre