ICT Support Engineers

ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems and applications development, solve problems and provide technical expertise and direction in support of system infrastructure and process improvements, and diagnose and resolve complex system problems.

What the job involves

• Assists in troubleshooting, diagnosing, testing and resolving system problems and issues

• Develops, conducts and provides technical guidance and training in application software and operational procedures

• Analyses, evaluates and diagnoses technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, internet, email, databases, operating systems and security systems