Hotel and Motel Receptionists

Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.

What the job involves

• Greets and welcomes visitors, and directs them

• Arranges and records details of appointments

• Answers inquiries and provides information on the goods, services and activities of the organisation

• Answers, connects and transfers telephone calls

• Receives and resolves complaints

• Receives and distributes correspondence, facsimile messages and deliveries

• Maintains the reception area

• Advises on and arranges reservations and accommodation

• May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying